Frequently Asked Questions

---

 Everglow Cleaning Co offers a comprehensive suite of services to meet your home care needs. From thorough deep cleanings and standard surface cleanings to specialized services like move in/out cleanings, refrigerator cleanings and organization, we're dedicated to ensuring your space is immaculate and inviting. Our team also excels in post-event cleaning services and efficient Airbnb turnover to make your life easier. Choose Everglow for a personalized, top-notch cleaning experience. 

 The cost of Everglow Cleaning Co's services can vary based on the type of cleaning, the size of the space, and specific client requirements. We offer personalized cleaning plans and pricing to ensure that every home gets exactly what it needs. For accurate pricing details, please contact us directly, and we'll be happy to provide you with a customized quote tailored to your specific cleaning needs. 

 Absolutely, the safety and security of our clients are paramount at Everglow Cleaning Co. All our cleaning professionals undergo thorough background checks to ensure reliability and trustworthiness. Additionally, we are fully insured, providing an extra layer of protection for your peace of mind. Rest assured, your home is in the hands of a qualified and trustworthy team committed to delivering exceptional cleaning services. 

 Deep Cleanings - Everglow Cleaning Co's deep cleaning services go beyond the surface to provide a comprehensive and intensive cleaning experience. Scheduled less frequently, typically on a quarterly or semi-annual basis, deep cleanings target hidden corners, behind furniture, and areas often overlooked in routine cleaning. Designed to remove accumulated dirt and grime, these deep cleans ensure a thorough revitalization of your living space. 

 Standard Cleanings - Our standard cleaning services are tailored for regular maintenance, addressing visible and frequently used areas of your home. Scheduled more frequently, such as weekly, bi-weekly, or monthly, standard cleanings focus on easily accessible spaces, keeping your home consistently clean and presentable. 

Whether it's a deep cleaning for comprehensive renewal or a standard cleaning for ongoing maintenance, Everglow Cleaning Co has the perfect solution to meet your specific cleaning needs. 

While Everglow Cleaning Co comes fully equipped with all necessary supplies and equipment for a thorough cleaning experience, we kindly request that you have a broom and a toilet brush available. These specific items assist us in ensuring the efficiency and completeness of our cleaning services. Your cooperation in providing these requirements helps us deliver the best possible results during our visit to your home. 

Certainly! Everglow Cleaning Co uses environmentally friendly cleaning products, reflecting our commitment to sustainable and eco-conscious practices. 

The duration of a typical cleaning session with Everglow Cleaning Co varies based on the size of the space and specific cleaning needs. We prioritize efficiency to deliver a thorough clean within a reasonable timeframe. For more details or a personalized estimate, feel free to reach out to us directly. 

 Paying for your cleaning services with Everglow Cleaning Co is convenient and flexible. We accept various payment methods, including credit and debit cards, tap to pay, cash, and checks.

 Absolutely! At Everglow Cleaning Co, our cleaning services are fully customizable to meet your specific needs and preferences. Whether it's focusing on particular areas or accommodating special requests, we work closely with you to create a personalized cleaning plan that aligns perfectly with your requirements. Your satisfaction is our priority, and our flexibility ensures a cleaning service tailored just for you. 

 No, it's not necessary for you to be home during the cleaning session with Everglow Cleaning Co. Many of our clients prefer to provide us with access instructions, allowing us to efficiently and securely clean their homes while they're away. We prioritize convenience and flexibility to ensure your cleaning experience is as seamless as possible. If you have specific preferences or instructions, we're happy to accommodate them to make the process convenient for you. 

Certainly! Everglow Cleaning Co has a cancellation policy in place. Deposits are refundable of  up to half of the amount paid if the service is canceled at least a week in advance from the booked date. We understand that plans may change, and this policy allows for flexibility while ensuring a fair arrangement for both our clients and our team. If you have any specific concerns or need further clarification, feel free to reach out, and we'll be happy to assist you. 

To secure your preferred time slot, it's best to book your cleaning service with Everglow Cleaning Co as far in advance as possible. We recommend at least a week for optimal availability. However, we strive to accommodate last-minute requests when needed. Contact us for flexible scheduling and to meet your specific cleaning needs. 

If you need to reschedule a cleaning session with Everglow Cleaning Co, please contact us as soon as possible. We understand that plans may change, and we'll do our best to accommodate your request. The more notice you can provide, the better we can adjust our schedule to meet your needs. Whether you prefer to reschedule for a different date or time, our team is here to assist you. We appreciate your communication and flexibility, and we'll work together to find a new convenient cleaning time for you. 

At Everglow Cleaning Co, we understand that plans may change. If you need to cancel your appointment, we appreciate early notification. If services are canceled at least one week prior to the scheduled date, you may be eligible for a refund of up to half of the deposit. If a recurring appointment is not canceled at least 24 hours in advance, a $50 cancellation fee will be charged. 25% of the bill will be charged for services vauled over $200. We value your cooperation and understanding in ensuring a smooth scheduling process for all our clients. Please feel free to reach out if you have any questions or need further clarification on our cancellation policy. 

At Everglow Cleaning Co, we offer upfront price estimates based on the information provided about your home and selected services. However, we reserve the right to adjust quoted pricing if the actual size or circumstances of your home differ from the description or if the selected services are inappropriate. Any adjustments will be communicated and discussed with you before proceeding with the cleaning. If the adjustment is beyond your budget, we'll work together to find a solution that aligns with your priorities. In the event you choose to cancel the service due to a quote adjustment, up to half of the original quote will be charged. We value transparency and aim to provide fair and flexible pricing to meet your cleaning needs. 

If you or anyone in your home gets sick with a contagious illness (i.e. the flu, a cold, pneumonia, COVID, etc.) please call or text to reschedule your cleaning as soon as possible. Even though we sanitize your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family. 

 At Everglow Cleaning Co, our pricing for recurring services assumes a consistent level of work. If a scheduled cleaning is skipped, the next session will likely require additional effort due to increased buildup. As a result, the price for the next cleaning may be adjusted. We will inform you of any price changes beforehand the cleaning begins. This adjustment ensures that we can continue to provide the high standard of cleanliness you expect from Everglow Cleaning Co. Our goal is to maintain transparency and fairness while delivering exceptional service. 

At Everglow Cleaning Co, we prioritize the well-being of our clients and our team. Therefore, we do not provide services to homes with existing infestations. We require documentation confirming the clearance of any infestations within the past year by a licensed exterminator. If, during the course of our cleaning service, an infestation is identified, the service will be promptly canceled to ensure the safety of our team and the integrity of our services. In such cases, charges of up to the full amount of the booked service may apply. We appreciate your understanding and cooperation in maintaining a clean and pest-free environment. 

 At Everglow Cleaning Co, your convenience is our priority and you are not required to be at home during our cleaning sessions. If your home is equipped with an alarm system, please provide us with the key code to disarm it upon arrival and set it again when we leave. Additionally, if access to the job requires a house key, kindly provide one. In the event we have a confirmed appointment but are unable to access your home, up to half of the service fee will be charged. We will wait up to 25 minutes before canceling the service. We appreciate your cooperation in ensuring a seamless and secure cleaning experience. 

Everglow Cleaning Co is committed to accommodating your schedule and providing flexible cleaning services. Our standard hours of operation are Monday to Friday from 8:00 am to 4:00 pm. Should you require services outside of these hours, we may be able to accommodate your request, but please note that it will incur an after-hours fee. Additionally, if you choose to book the start of your appointment after 3:00 pm, an after-hours fee will apply, considering the potential for extended service beyond regular hours. We appreciate your understanding, and our team is dedicated to delivering exceptional cleaning services at your convenience. 

Maintaining a respectful and professional environment is crucial for both our clients and our cleaners. Any inappropriate behavior or remarks directed towards our cleaning team will result in the immediate cancellation of the cleaning appointment. We are committed to ensuring a positive and comfortable experience for everyone involved. In the event of such occurrences, up to the full amount of the service originally booked will be charged. We appreciate your cooperation in creating a respectful atmosphere during our cleaning sessions.